Personal Banker
Milford Federal Bank has an immediate opening for a Personal Banker. The Personal Banker is responsible for providing exceptional customer service by being versatile, utilizing a customer-focused skill set and possessing a vast range of experience with products and services to better assist the customers’ needs by collaborating with all departments in the organization.
Primary Responsibilities:
- Provide exemplary customer service while opening new accounts and explaining available bank products.
- Provide electronic banking support to customers.
- Meet with customers to strategically identify all their financial needs.
- Work accurately and efficiently to complete transactions within a reasonable period of time.
- Maintain working knowledge of branch policies and procedures.
- Participate in activities for generating new business such as special events.
- Deliver clarity to customers through simplicity, guidance, and know-how.
- Support multiple branch locations as needed.
- Adhere to all operational, regulatory and security requirements, directives and procedures while minimizing losses.
- Ensure compliance with Bank Secrecy Act, AML, OFAC and USA Patriot Act including but not limited to accurate completion of CTR, Monetary Instrument log, cash logs, and reporting of suspicious activates to supervisor or BSA Officer.
Knowledge/Skills/Experience Requirements:
- Positive attitude
- Exceptional customer service
- Industry or equivalent sales & service experience
- Superior interpersonal, communication & computer skills
- Proven leadership abilities
- 1-3 years’ experience as a Personal Banker
- Strong understanding of financial products and services
- Effective written and verbal communication skills and computer skills
- Professional demeanor including business attire, courtesy, tact and conflict management skills
- Ability to apply critical thinking and problem solving skills
- Ability to adapt to changing demands and requirements